Terms & Conditions:
1.We will not be liable for any act, neglect or default on the part of any person, nor any accident, damage, loss, injury, expense or inconvenience whether to persons or property which the tenant or any other person may suffer or incur arising out of or in any way connected with the letting or resulting from any other cause whatsoever. We advise you to arrange your own insurance to cover yourselves and your personal belongings whilst at the property.
2.If the booking is made within eight weeks of the letting the whole of the rental payment is to be forwarded with your booking form, together with the security deposit of £200.00.
3.If the booking is made prior to eight weeks of the letting a rental deposit of 25% of the rental sum is to be forwarded with your booking form. The remaining balance of the rental sum and the security deposit of £200.00 are then due eight weeks prior to the letting.
4.We reserve the right to pass on any bank charges and any other costs incurred if payment has to be represented.
5.Please telephone us immediately if you need to cancel a booking and on the same day send us written notification. Your cancellation is effective from date we receive your written notification, which we will acknowledge in writing. If a cancellation is requested more than eight weeks in advance of the letting, the balance of any monies paid, less the rental deposit, will be returned to the tenant. If the cancellation is requested within the eight weeks prior to the letting we reserve the right to retain some of the balance of the rental. Percentages will be refunded as follows:
|Upon receipt of written cancellation:||29 - 56 days before arrival date||- 50% of total rental refunded|
|15 - 28 days before arrival date||- 25% of total rental refunded|
|0 - 14 days before arrival date||- 10% of total rental refunded|
6.Your booking is accepted on the understanding that your confirmed property will be available to you for the stated dates. We reserve the right to cancel your booking in the event that circumstances arise that could not have been foreseen. Such circumstances may include the destruction or damage to the property which cannot be reasonably remedied to a satisfactory standard, through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. In the event we will refund all monies you have paid to us in full. We regret that we cannot pay compensation or meet any expenses or costs you may incur as a result of any such cancellation.
7.The number of people occupying the property may not exceed the number on the booking form, maximum of 6. Transfer of the booking to another party will only be accepted at our discretion and on written request. A new booking form will need to be completed. Bookings may not be transferred to other parties after we have received notification of cancellation.
8.The rental of your property includes: rates, insurance of the property and electricity. The property is equipped with crockery, cutlery, linen, towels and adequate cleaning equipment.
9.Your vehicle and their accessories and contents are left entirely at your own risk. We will not be responsible for any loss or damage from or to any vehicle whilst at the property.
10.Holiday lettings are by the week (unless by prior arrangement) from 4pm on the date of arrival to 10am on the date of departure. The time lapse is to enable the property to be cleaned and inspected inbetween lets and to ensure everything is in good working order.
11.This is a strictly non-smoking property. The tenants agree not to smoke, nor to allow smoking inside the cottage at any time. We do not accept pets. If these conditions are not strictly adhered to we reserve the right to cancel the letting immediately and to deduct extra cleaning costs from the deposit.
12.Tenants are asked to leave the property clean and tidy and to ensure that they take all belongings with them. On changeover days as there is a limited cleaning time available we rely upon the goodwill of our guests whose co-operation is greatly appreciated. Should the property be left in a poor condition, requiring more intensive cleaning, then this will be charged at £10.00 per hour and deducted from the security deposit.
13.The tenant shall be liable to the owner for any damage caused in the property during the period of rental. The owners have the right to enter the cottage (without prior notice) if special circumstances or emergencies arise, for example to carry out emergency repairs.
14.The security deposit will be returned to the tenant within 10 days of return of the keys to the owner, less any deductions in accordance with the conditions listed above.
15.When you confirm the booking you are accepting on behalf of your party the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a hire invoice.
Wheal Busy, Chacewater, Truro, TR4 8NZ.